At Dove Style, we are committed to providing our customers with high-quality pharmaceuticals, supplements, and skincare products. Your satisfaction is important to us, and we aim to ensure a smooth shopping experience. Below is our refund policy:

Refunds
We do not offer refunds on purchases except in cases where items are damaged at the time of delivery. If you receive a damaged product, please follow the steps below to initiate a refund:

1. Inspect Upon Delivery: As soon as you receive your order, carefully check the package for any visible signs of damage.

2. Contact Customer Support: If you notice any damage, please reach out to our customer support team immediately. You can contact us through any of the following methods:

   • Call Us:

     • 0803 252 7488
     • 0803 532 8679

   • Email: support@dovestyle.com.ng

3. Provide Information: When contacting us, please include:

   • Your order number
   • Description of the damage
   • Clear photos of the damaged items and packaging

4. Verification: Our team will review the damage claim based on the information provided.

5. Refund Process: If we confirm that the damage occurred during delivery, we will process a refund for the affected item(s) using the original payment method. It may take a few business days for the refund to reflect in your account.

Contact Information

• Email: support@dovestyle.com.ng
• Website: www.dovestyle.com.ng

Store Addresses

• 76 Ken Nnamdi Street, Corridor Layout, Independence Layout, Enugu
• #1 Sunches Close, Off ESBS By Cashew Bus Stop, near Citi Park Hotel, Independence Layout, Enugu

We hope this policy clarifies our approach to refunds. Should you have any questions or concerns, please don’t hesitate to reach out to our dedicated customer support team. Thank you for choosing Dove Style for your health and beauty needs.